Terms and conditions of use
Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the epicware online store, located at www.epicware.eu
Make sure you agree with the following terms and conditions because your further use and browsing of the above website www.retroshop.gr implies your express and unconditional consent and agreement with them.
1. Terms
Epicware reserves the right to unilaterally modify or renew the present terms and conditions of transactions, made through its online store, according to its needs and business ethics. Epicware undertakes the obligation to inform users of any modifications as well as any change, through the website of this online store. It is clarified that the change of terms does not affect orders that you have already made.
2. Information & Products Provided
Epicware is committed to the completeness and validity of the information listed on its website www.epicware.eu
, both in terms of the existence of the essential characteristics that are described for each product it has, as well as in the accuracy of the information concerning the services provided by the epicware online store, subject to any technical or typographical errors, which have escaped notice or occurred unintentionally or due to any interruptions in the operation of the website due to force majeure.
3. Limitation of Liability
Epicware cannot provide any guarantee for the availability of the products, but guarantees timely information to end consumers about their unavailability. Epicware is only liable for fraud and gross negligence, in case of delay in the delivery of ordered products and for information it gives or services it provides through its website. The epicware online store is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, Epicware has no responsibility for acts or omissions of third parties and especially unauthorized interventions by third parties in products and/or services and/or information available through it.
4. Intellectual Property Rights
The website www.epicware.eu is the official website of epicware. All the content of the websites posted by epicware, including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of epicware and are protected according to the relevant provisions of Greek law, European law and international conventions. Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work or misleading the public about the real provider of the Website Content is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or medium for commercial or other purposes is permitted only with the prior written permission of epicware or any other legal owner of the above copyrights. The names, images, logos and distinctive features representing epicware and/or its online store and/or third parties contracted with them as well as their products or services are the exclusive trademarks and distinctive features of epicware and/or www.epicware.eu and/or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition. In any case, their appearance and exposure on the www.epicware.eu websites should in no way be taken as a transfer or assignment of a license or right to use them.
5. User Obligations
The users of www.epicware.eu websites agree that they will not use them and the epicware online store to send, publish, send by e-mail or transmit in other ways any Content that is illegal, harmful, threatening, offensive, annoying, defamatory , defamatory, vulgar, obscene, libelous, is a violation of another's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to law or contractual or management relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of a third party, contains software viruses or any others code messages, files or programs, which are designed with the purpose of interrupting, causing damage, destroying or preventing the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties with any way and any content is used to collect or store users' personal data.
6. Security
Epicware recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential. The security of the Epicware Online Store is achieved by the following methods: Customer Identification There are two codes used for your identification: the Login Code (e-mail or username) and the Personal Secret Security Code (password), which each time that you register give you access to your personal information with absolute security. You are given the possibility to change your Personal Secret Security Code (password) and your electronic mail address (e-mail) as often as you wish. The only one who has access to your information is you through the above codes and you are solely responsible for maintaining its secrecy and hiding it from third parties. In the event of its loss or leakage, you should notify us immediately, otherwise the Epicware online store is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable passwords (eg date of birth). We also recommend that you use not only letters and numbers but also symbols and password creation. Automatic Logout If there is no activity for 20 minutes, you will be automatically logged out from the members area of the Epicware online store. Encryption Epicware's system first decrypts the information it receives using the same key (predetermined when you start connecting to the service) and then processes it. Epicware's systems send you information following the same encryption process. Wherever on the site you enter personal data (password, addresses, telephone numbers, credit cards, etc.) there is SSL encryption. Transaction Confidentiality All information transmitted by the user/member to Epicware is confidential. Epicware does not disclose the details of customers and their transactions, unless it has written authorization from you or is required to do so by a court order or decision of another public authority. You can request any information held about you and its correction if you can demonstrate an error. For your own safety, you should also treat all information provided through the service as confidential and confidential and not disclose it to any third party.
7. Protection of Personal Data
Any personal data that you declare anywhere on the pages and services of the www.epicware.eu website are kept exclusively and only for reasons related to your communication transactions with us, the improvement of the services provided and ensuring the operation of the respective service and they may not be used by any third party (with the exception of where provided by Law for the competent authorities only). In extremely rare and special cases, your personal information may also be disclosed to businesses collaborating with Epicware, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal information does not exist any illegal processing. For any question or suggestion or statement related to these matters please contact us at LoveYourSize@gmail.com.
8. Purchase of Products
Epicware makes every effort to provide high quality services. However, cases of errors in prices and secondary product features cannot be excluded and it cannot be guaranteed that there will be no downtime of the website or "human" errors when updating / listing the price of a product. For the safety and efficiency of your purchases, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with the order, please contact us at LoveYourSize@gmail.com When placing the order you will receive an automated e-mail containing the details of your order. In case your order is pending, you will be sent a corresponding e-mail. Alternatively, we will contact you on the telephone numbers you have given us when registering or entering the order on our site.
9. Withdrawal / Return – Replacement of Products
You have the right to return the products you have purchased and request their replacement a) in all cases in which, through proven fault of Epicware, you have been delivered products other or substantially different from those you ordered b) in all cases in which there has been a defect in product or lacks an agreed quality and provided that (i) it is not otherwise provided by the manufacturer's or importer's warranty and the product is under warranty, in which case the warranty terms apply or (ii) if there is no warranty as of ( i) the buyer's rights have not been statute-barred or (iii) if there is no warranty under (i) and the defect or missing quality is not material. You have the right to return the products you have purchased and request their exchange with another product or products up to the amount of the price you have paid or with an additional price if you wish, within twenty (20) days of receiving the product You have the right return the products you have purchased and request payment of the price paid to us a) in all cases where the product has been defective or lacks an agreed quality and provided that (i) not otherwise provided by the manufacturer's warranty; or the importer and the product is under warranty, in which case the warranty terms apply, or (ii) if there is no warranty by (i) the statute of limitations of the buyer's rights has not expired, or (iii) if there is no warranty by ( i) and the defect or missing quality is not significant and (b) within 14 days of delivery of the product Epicware is liable for compensation in case of lack of agreed of the quality or existence of a defect only if this has been caused by his fault, in which case he is not liable for slight negligence. In addition, for all cases, the product to be replaced-repaired must necessarily be accompanied by the original proof of purchase. For all the above cases, the products to be replaced-repaired must be in the condition received by the customer, complete and undamaged, and their packaging must be the one that normally accompanies the product and be in excellent condition, together with all the documents which accompanied the product (e.g. DAT, Retail Account etc.). Prior to any return, the Epicware Online Store must be consulted. In any case, the return and replacement is possible under the following conditions: 1. contact the Online Store on the same day or the next working day 2. in case of changing the product within 20 days with another or others up to the amount of the price or with additional price or withdrawal within 14 days in accordance with article 5 par.10 of Law 2251/1994, the product must not have been used 3. the product is accompanied by all the necessary documents proving the transaction (e.g. DAT , Retail Dept. etc.)
10. Cancellation of Order
Cancellation of the order can be done in the following cases: Before the order is completed, during the online order process you can "back" and remove the quantities of products from your basket by clicking on the "remove" button. If the online order has been completed, contact us by noon (12:00pm) the following day via the website's email, explaining the reason you wish to cancel the order.
11. Payment Methods
Payment by Credit Card or Viva Wallet: The Epicware online store accepts all Visa, Mastercard, American Express and Citibank credit cards. Your transactions in our online store are protected by the highest online security systems. For purchases with your credit card, follow the instructions in our online store. You will be asked to fill out the order form and your credit card number and expiration date. If you choose to pay by credit card, you must be present when receiving your order with your credit card and ID. In this case (i.e. payment by credit card) the receipt of the order by a third party is not allowed. In the event that the order is made on behalf of a company, then the credit card you use must be a corporate one. That is, it must have been issued in the data of the respective company. Also during delivery the authorized owner must be present with their credit card and ID. Pay with Paysafe card. For purchases with your credit card, follow the instructions in our online store. Payment upon receipt of the order at your place (cash on delivery): Pay the employee of our transport company, upon delivery of your order at your place. The cash on delivery method is valid for the cities: Athens, Thessaloniki, Patras, Larissa and throughout Crete (prefectures of Heraklion, Chania, Lasithi and Rethymno) and for the rest of Greece in the event that the parcel does not exceed 6kg. The additional cost for payment by cash on delivery is €2.50 (two euros & fifty cents) According to the applicable tax regulations, from 03.01.2012 documents worth more than €1,500 for individuals (Retail Receipt) and documents worth more than €3,000 for professionals/ businesses (Sales Invoice) should be paid ONLY in the following ways: • Deposit/transfer to a bank account • Charge to a credit or debit card By deposit to a bank account: Discount your order to one of the following accounts of the Banks we cooperate with: BANK OF PIRAEUS: IBAN: GR83 0172 5050 0055 0510 7958 528 and send us the copy of the bank payment order by email to sales@epicware.eu. Upon receiving the copy of the bank payment order, we send you your order. Shipping Costs: • For shipping in Greece and on any other country, shipping costs are calculated according to the volume and weight of the order.
12. Order Delay
Your order may be delayed for the following reasons: The product has been delayed by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers either domestically or internationally. But there are cases where an order of ours can get "stuck" in customs or in transit, as a result of which we do not have it in our warehouses when we calculate. In such a case, we will contact you to ask if you would like us to deliver the order without this product or suggest an alternative. We will send this item to you immediately after receiving it in our warehouses. The product you ordered has already been discontinued and is not available: In this case we will contact you immediately to give you all the alternatives. During periods of extreme weather or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order. In case it is impossible to contact you by phone and/or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because, for example, your details that you have entered are not correctly updated.
13. Newsletters
1. Epicware periodically sends informative emails. 2. Epicware is not responsible if newsletters are not delivered to their destination, although they make every effort with ISP's (Internet Service providers) for delivery 3. Newsletters may end up in the spam folder, so please check regularly that they are not are stored there 4. In the event that you wish to no longer receive newsletters or wish to be completely unsubscribed from the Epicware newsletter system, you can inform us using the site's contact form. 5. The update from Epicware only happens if you choose it and for as long as you wish. On the contrary, in case you have placed an order at Epicware, using our site, we send automated informational messages (emails) about the progress of your order. There is no way to disable these updates, the sending of which is a prerequisite for the correct progress of your order. We invite you to ensure that these e-mails can reach you and to keep them throughout our transaction. It is your obligation, in the event that you do not receive the relevant e-mails, in accordance with the general conditions governing our transactions, to inform us without delay.