The website epicware.eu includes the online store of the company epicware.eu ———- (hereinafter the Company) based in the Municipality of Patras with VAT number 117820962, email address contact@epicware.eu and service phone number 2610 331133.
Epicware.eu ———- offers the possibility of purchasing (outside the store) products, provided that you fully accept the present terms and conditions, which you are invited to study carefully.
1. Presentation of Products: Trade Name, Photos, Descriptions
The products are presented in the online store using part or all of the following information: Trade Name, Description, Manufacturer's Name, Photo, etc. while they are classified into categories for easy finding in the online catalog. In the event that the user wishes to be informed in more detail about the products or their exact characteristics, please contact our company in order to be guided in the search for the information he desires.
2. Order: Submission, Receipt and Execution
2.1. Submit an online order
The order of the products is submitted by completing and sending the special Order Form available in the online store "Sending Order". Sending an order is equivalent to a declaration of knowledge and full and unreserved acceptance by the customer of all Terms and Conditions of Purchases, as well as other additional terms (shipping, payment, returns, etc.) associated with the order. For the Customer's information, the relevant terms are always posted at the bottom of all website pages. The sending of the order by the customer constitutes an offer to purchase the ordered goods and a declaration of acceptance of all charges described in the order. If there is no notification or acceptance, the Customer is entitled to a refund of this payment. The Customer must check the Order Receipt he will receive by e-mail and immediately inform the Company (at the latest within 24 hours from the time of receiving an electronic notification marked "Order Entry") in writing of any error, otherwise the information stated in the “Order Proof” will apply to the Sales Contract.
2.2. Order receipt
The order is not binding on the Company, before the Customer receives confirmation that its preparation has been initiated, as described below. The order is considered received by the Company from the moment the Customer receives a relevant update of the order status with the indication "Collection of products or Waiting for bank deposit". After receiving the order, our company proceeds to confirm the stock availability of the ordered products and the possibility of its delivery within the time indicated on the website. In case there are variations or availability problems in our network of suppliers, the Customer is informed either by phone or in writing in order to decide on the variation or cancellation of his order.
Limitations of Liability: In the context of good faith and business ethics, the Company is not obliged to accept an order and conclude a sale of products that, due to a typographical or computer error, appear in the online store with an incorrect price, i.e. lower or higher than the one applicable for said period of time. In the event that such error in price is found in only part of the products ordered, then the order is valid and executed normally for the remaining products and is considered incomplete for the products in which the error is found, unless the items in the order are related , are to be used as a single whole and operate as a unit with each other and the Customer declares that the partial fulfillment of the order does not serve his needs or interests, in which case the Company must cancel the entire order.
2.3. Checkout
The order is considered binding and the sale is considered to have been established and creates claims of the contracting parties (Customer - Company) only by sending and receiving the above electronic message entitled "It has been sent". The above message informs the Customer that the products of his order have been collected and have either been handed over to the transport company to be sent to the customer's address, or are at the Company's offices for the customer to collect them in person, depending on his preference.
3. Order status update
The Customer receives updates on the status of his order via email to the electronic contact address he has registered and, if he is a registered user of the website, on his computer screen in a special area of the website. The status of the order is constantly updated as and when changes occur during the management of the Customer's order. The Customer is obliged to check the status of his order and immediately inform the Company in writing of any error in the order. The Customer also has the possibility to be informed about the progress of the order, either by phone or by sending an electronic message, to the company's details listed in the "Contact" field of the website.
4. Availability of Products
The Customer is informed about the availability of the products through indications placed on the page of each product or service in the online store. The Company reserves the right for the availability of its products as this may be affected by the flow of sales in its physical stores or by its network of suppliers. In the event that an availability problem is subsequently identified, the Company reserves the right not to accept the specific order and therefore not to complete the sale. Any payments will be returned to the Customer without undue delay, in the same way the Customer chose to pay for their order.
5. Delivery of order
Company facility: In the event that the Customer chooses, when submitting his order, to receive from the company's facility based in the Municipality of Patras, he is required to receive his order within seven calendar days of receipt of the relevant receipt notice. If the Customer does not receive the product within seven (7) calendar days of receiving the notification for collection, the Company reserves the right to withdraw from the sale.
Shipping: In the event that the product is sent to the place chosen by the Customer, the product is delivered to an external partner - carrier and the Customer is informed electronically that the product has been delivered to the carrier. Shipping costs are calculated based on the Customer's order. Any incorrect entry by the Customer and therefore incorrect calculation of shipping costs is not borne by the Company, but by the Customer. It is noted that the Customer may choose to transport with his own means and expenses, however, in this case, the products are transported at his own risk.
Delivery Time: The delivery time of the sold products and services is specified in the order according to availability and is confirmed upon receipt of the order by the Company.
Force majeure: The Company is not responsible for delays in the execution of the order (including delivery) due to circumstances that cannot be attributed to its fault or due to force majeure and therefore the Company is entitled to an extension of time for its execution. Examples include strikes, acts of terrorism, war, supplier / transportation / production problems, currency fluctuations, governmental or legislative acts and natural disasters. If such incidents last more than two (2) months, the sales contract may be terminated by either party without compensation. If the Customer considers that he no longer has an interest in the execution of the order, he is entitled to terminate the sales contract and the Company is obliged to return to him the price as well as any other amount that was paid under the sales contract.
6. Defective Products
A defective product can be considered a product that will be received by the customer in an unsatisfactory physical condition (eg broken, etc.), or non-functional according to its specifications. Under no circumstances can simple damage to the product's packaging be considered as defects as long as the product is in satisfactory physical condition and functional according to its specifications. In the event of the Company's liability for a real defect and lack of agreed quality of the product, the Customer is entitled at his option: a) to demand, at no cost to him, the replacement of the product with another one, unless such an action is impossible or requires disproportionate costs, b) to request a price reduction or c) to withdraw from the sales contract, unless it is an insignificant real defect. For a product feature to be considered agreed upon, it must be agreed in writing between the Company and the Customer. Withdrawal from the sales contract for other reasons is not permitted, without prejudice to the statutory right of (legal) withdrawal in the case of consumer contracts concluded at a distance (clause 8 hereof). If the Customer chooses to correct or replace the product, the Company must correct or replace it within a reasonable time.
6a. Defective Product Declaration Procedure: In the case where the Customer finds a defect, he must declare the product as defective immediately after delivery (within the same day) or the next working day (if it is a holiday or non-working hours) in the public contact details the company's. If a product is declared defective by the Customer, the Company expressly reserves the right to diagnose the defects of the product by its employees.
6b. Warranty Liability of the Company
The Company declares that it operates commercially as a reseller and is not a manufacturer or importer or agent or commercial distributor or supplier in the Greek market of the products it sells. Therefore, it does not provide any kind of guarantee for these products and its responsibility is limited exclusively to that provided by law, in accordance with what is detailed in clause 6 hereof. The products sold are covered by a warranty of the manufacturer or the importer or the agent or the commercial distributor or their supplier and the Customer can be informed about the policy and the warranty conditions for each product after contacting our company. Finally, it is clarified that our company does not in any way provide services and in particular consulting regarding the feasibility of purchasing a specific product, in view of specific work which is the sole responsibility of the Customer. Accordingly, the Company shall neither be liable to the Customer, nor guarantee to the Customer protection for the suitability of the product sold for any particular purpose or work.
7. Returns Policy
You can return products and ask for a replacement (provided stock is available in our network) or a refund, in the event that through our proven fault they were delivered to you in a faulty/problematic condition, such as damage in transit or non-functional or due to errors in billing or shipping etc. or the product is different from the one you ordered. The return requires the product to be accompanied by a copy of the purchase document, to be in the exact condition of receipt, packaged and unused, as well as to be accompanied by a detailed description of the problem when filling out the form returns. Please note that depending on the issue, a diagnosis of the defect may be required before the return is approved.
8. Right of withdrawal from distance contracts based on Law 2251/1994 as applicable
In the event that the contract is concluded between the Company and a natural person-consumer, the consumer is provided by law with the right (without justification) to withdraw from the contract according to the following specifically defined conditions: You have the right to withdraw from your purchase remotely based on Law 2251 /1994 (as amended by K.Y.A. Z1-891/2013), within 14 calendar days of receipt of the product. Said withdrawal must be made in writing and communicated to the company in the ways defined in article 9 hereof. Please note that the use of this statutory provision concerns the subsequent determination that the products you ordered online do not suit your preferences and you do not wish to use them, and not the provision of the right to trial or temporary use of the product. The company reserves the right to reject any right of withdrawal on behalf of the consumer which is exercised in violation of the law or abusively and especially if it is proven that the product has been used by the consumer. For this reason, the product must not have been used and must be in excellent condition. It should be in its full original packaging (box, nylon, foam, etc.), which should not have tears or wear/damage. In addition, in order to accept a return of the product, the original proof of purchase (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are recorded on the proof of purchase. As a customer, you must arrange for the return of the product and pay the shipping costs, while our company is obliged to return to you within 14 calendar days the price collected for its purchase. You are NOT entitled to withdrawal (even if you participate as a consumer) in cases where the payment of the price and the receipt of the products have taken place in the physical store because the sale is not considered to be from a distance. Shipping: the shipping of the product to be returned as the transport costs are borne by the customer except in the case where the product is different from the one you ordered. Any replacement/credit is made only after the product has been received at our headquarters and after the verification has established the validity of the claim for replacement or credit.